Privacy Policy
Last updated: 28 September 2026
This Privacy Policy explains how Embers Studio DOOEL ("we", "us" or "our"), operating NexusPoynt, collects, uses and protects personal data when you visit nexuspoynt.com, contact us, or use the NexusPoynt platform.
1. Who We Are
NexusPoynt is operated by:
Embers Studio DOOEL
Borka Jordanoski 42
7500 Prilep
Macedonia
Email: admin@nexuspoynt.com
2. Scope of This Policy
NexusPoynt is a business-to-business platform intended exclusively for organisations and their authorised users. It is not intended for consumer use.
This policy applies to personal data processed through the NexusPoynt website, platform and related communications.
3. Personal Data We May Collect
Depending on how you interact with NexusPoynt, we may process:
- Name and surname
- Business email address
- Company name
- Job title or role
- Telephone number where provided
- User account information
- Authentication and account security information
- Business contact and client account information
- Order and operational information associated with your organisation
- Technical information required for platform security and operation
- Information you provide when contacting us or requesting support
4. How We Use Personal Data
We may process personal data for purposes including:
- Providing and operating the NexusPoynt platform
- Creating and managing business user accounts
- Authenticating users and protecting accounts
- Managing client portals, products and orders
- Providing technical support
- Responding to enquiries and demo requests
- Maintaining platform security
- Preventing misuse, fraud and unauthorised access
- Meeting legal and regulatory obligations
- Managing our contractual relationship with customers
5. Legal Basis for Processing
Where applicable, we process personal data on one or more recognised legal grounds, including:
- Processing necessary to perform or prepare a contract with a business customer.
- Processing necessary for our legitimate business interests, including operating and securing NexusPoynt.
- Processing required to comply with a legal obligation.
- Consent, where consent is specifically required.
6. Business Customer Data
NexusPoynt customers may enter or manage information relating to their own employees, customers, suppliers or other business contacts within the platform.
Where Embers Studio DOOEL processes such personal data on behalf of a NexusPoynt customer, the customer may act as the data controller and Embers Studio DOOEL may act as a data processor, depending on the circumstances.
7. Cookies and Tracking
The public NexusPoynt website does not currently use advertising cookies, behavioural tracking, analytics platforms, Meta Pixel, Google Analytics or similar tracking technologies.
Essential technical cookies or session mechanisms may be used where necessary for secure platform functionality, authentication or account sessions.
8. Data Security
We use technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse.
NexusPoynt includes security controls such as authentication protection, two-factor authentication, session security, access controls, rate limiting and mechanisms designed to reduce unauthorised access attempts.
9. Data Sharing
We do not sell personal data.
Personal data may be shared with service providers where this is reasonably necessary to operate NexusPoynt, provide hosting, infrastructure, email services, security, technical support or related business services.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
10. International Data Transfers
Some service providers or infrastructure used in connection with NexusPoynt may process information outside Macedonia.
Where required, appropriate safeguards will be used for international transfers of personal data.
11. Data Retention
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide NexusPoynt services, maintain legitimate business records, resolve disputes and comply with applicable legal obligations.
Retention periods may vary depending on the type of information, the customer's contractual relationship with us and applicable legal requirements.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, individuals may have rights concerning their personal data, including the right to:
- Request access to personal data
- Request correction of inaccurate information
- Request deletion where legally applicable
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
Requests may be submitted to admin@nexuspoynt.com .
13. Complaints
If you believe that your personal data has been processed in breach of applicable data protection law, you may contact us directly.
You may also have the right to submit a complaint to the competent personal data protection authority in Macedonia.
14. Third-Party Services
NexusPoynt may contain integrations or links to third-party services. Their processing of personal data is governed by their own privacy policies and terms.
15. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to NexusPoynt, our business operations or applicable legal requirements.
The latest version will be published on this page together with the date of the most recent update.
16. Contact
Questions relating to this Privacy Policy or the processing of personal data can be sent to:
Embers Studio DOOEL
Borka Jordanoski 42
7500 Prilep
Macedonia
admin@nexuspoynt.com